Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or report any issues.

How to Report Issues or Request Returns

To start a return or report a damaged/defective item, contact us at pawvyteamhelp@gmail.com

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will work with you to resolve the issue promptly. For standard returns of non-damaged items, please contact us to discuss return options.

For damaged or defective items: Since our products ship directly from manufacturers, we offer flexible resolution options to avoid shipping delays:

• Partial refund (typically 30-50% depending on the severity of the issue) allowing you to keep the item
• Replacement item sent directly from our manufacturer for significant defects
• Full refund for items that are completely non-functional

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (food, flowers, or plants)
• Custom products (special orders or personalized items)
• Personal care goods (beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items or gift cards

Refund Processing

We will notify you once we've reviewed your case and let you know the approved resolution. Approved refunds will be processed to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we've approved your refund, please contact us at pawvyteamhelp@gmail.com

Contact Us

For any questions regarding returns, refunds, or product issues, please reach out to us at:

Email: pawvyteamhelp@gmail.com